Customer Service
Frequently asked questions
Here you'll find answers to the most common questions. Can't find what you're looking for? Email us at info@mamandeslime.com.
About slime
What types of slime do you offer?
We offer different slime variants, including Clear, Jelly, Cloud, Butter, and Snow. Each variant has its own texture and feel. See the respective product description for more information.
Is slime edible?
No, slime is not edible and must not be swallowed.
From what age is slime suitable?
From what age is slime suitable?
Care and storage
How do I store my slime?
Always store the slime in a well-sealed container when you are not using it. Use clean, dry hands and avoid direct sunlight and heat.
Why has my slime become sticky?
The consistency can be affected by heat, use, and storage. Some variants are naturally stickier than others. Follow the care instructions for your specific slime variant.
Why has my slime become hard?
Slime can change over time or if exposed to air and heat. Avoid adding activator or other ingredients without checking what is suitable for your specific variant.
Can slime stick to clothes or furniture?
Yes, slime can leave residue and stains. Play on a clean, protected surface and keep the slime away from clothes, carpets, furniture, and hair.
Order and Shipping
What does the shipping cost?
Shipping costs are calculated and displayed at checkout before you complete your order.
Is there a discount if I buy several?
Yes! Buy 3 or more slimes and get 15% discount. You can mix your favorites – the discount is applied automatically in the shopping cart and checkout, no code needed.
How long is the delivery time?
Current information about delivery time is shown in the checkout or in connection with your order confirmation.
How do I track my order?
If tracking is offered, you will receive information about this when your order is shipped.
Can I change my order?
Contact us as soon as possible if you need to change or cancel an order. When the order has started being processed or has been shipped, changes may be limited.
Returns and complaints
Do I have the right to return?
When you buy online, you generally have 14 days of right of withdrawal according to law. The right of withdrawal and any statutory exceptions are described in more detail in our terms of purchase.
Can I return opened or used slime?
We do not accept opened or used slime as a regular return of an unused product. In order to be returned as an unused item, the product must be in saleable condition and the original seal must be unbroken. Any statutory exceptions to the right of withdrawal are applied according to applicable rules.
Who pays for the return shipping?
In the event of a regretted purchase, the customer bears the cost of return shipping. In case of a complaint, the rights that follow from consumer legislation apply.
What do I do if my product is damaged or defective?
Contact us with your order number, a description of the problem and preferably pictures of the product and packaging. We will help you further in accordance with applicable rules.
Contact
How do I contact Mamandé Slime?
You can reach us by email at info@mamandeslime.com. Please include your order number if your question concerns an order.
Can I book Mamandé Slime for an event?
Please feel free to contact us if you are interested in our Slime Bar or would like to discuss opportunities for events and other collaborations.